We're Here to Help

Solutions to try:

• Make sure you've granted StudyPace permission to access your camera in Settings
• Close the app completely and reopen it
• Restart your device
• Ensure you're using the latest version of StudyPace
• Check if other apps can access your camera
• Try switching to gallery upload instead

If none of these work, please submit a support request above with your device details.

Quick fixes:

• Check your WiFi or mobile data connection
• Try switching between WiFi and mobile data
• Turn Airplane Mode off and on
• Close and reopen the app
• Check if your ISP or school network is blocking StudyPace
• Update to the latest app version

If the problem persists, our servers might be temporarily unavailable. Please try again in a few minutes.

Subscription management:

• iOS: Settings → [Your Name] → Subscriptions → StudyPace → Manage
• Android: Google Play → Account → Subscriptions → StudyPace → Manage

Refund Policy: We offer a 7-day refund period for first-time subscriptions. Contact support for refund requests.

While StudyPace achieves 99% accuracy, occasional errors can happen. Here's how to improve accuracy:

• Ensure the question is clear and well-lit in the photo
• Make sure the entire question is visible in the image
• Try taking the photo at a different angle
• For handwritten questions, ensure your handwriting is legible
• Select the correct subject category

If you receive an incorrect solution, please report it through the app's feedback feature.

Password reset:

• On the login screen, tap "Forgot Password?"
• Enter your email address
• Check your email for the reset link
• Click the link and set your new password

If you don't receive the email, check your spam folder or submit a support request.