Privacy Policy

1. Introduction

StudyPace ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use the Service. By accessing or using StudyPace, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password, name, age (if provided), educational level, country/region
• Content You Upload: Photographs of homework questions, handwritten notes, or other images
• Communication Data: Messages, feedback, support requests, and correspondence with our team
• Payment Information: Subscription tier and purchase history (not credit card details, which are handled by Apple/Google)

2.2 Information Collected Automatically

• Device Information: Device type, OS version, device ID, app version, unique identifiers
• Usage Data: Features accessed, subjects used, solutions viewed, time spent in app, interaction patterns
• Camera Metadata: Location data (if permissions granted), timestamp, EXIF data from uploaded photos
• IP Address & Network Information: IP address, ISP, connection type, network carrier
• Crash & Error Logs: Application crashes, errors, stack traces, and diagnostic information

2.3 Information from Third Parties

• App Store Information: Information shared by Apple App Store and Google Play Store
• Analytics Providers: Usage data from analytics services
• Advertising Networks: Interaction data with ads (if applicable)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Processing your homework questions and generating solutions
• Delivering educational content and step-by-step explanations
• Managing your subscription and processing payments
• Sending service-related notifications and updates

3.2 Improving Our Service

• Analyzing usage patterns to improve functionality
• Training and improving our AI models
• Conducting research and analytics
• Testing new features and improvements

3.3 Communication

• Responding to support requests and inquiries
• Sending updates about changes to our Service
• Promotional emails and marketing communications (with your consent)

3.4 Safety & Compliance

• Detecting, investigating, and preventing fraud and abuse
• Enforcing our Terms of Service
• Complying with legal obligations and court orders
• Protecting the rights, property, and safety of StudyPace, users, and the public

3.5 Personalization

• Personalizing content based on your educational level and interests
• Recommending relevant subjects and features
• Creating custom learning experiences

4. Information Sharing & Disclosure

4.1 We DO NOT Sell Your Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4.2 When We Share Information

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us (hosting, analytics, email services, payment processors)
• Business Transfers: In the event of merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: When required by law, court order, or government authority
• With Your Consent: When you explicitly authorize us to share specific information

4.3 Aggregated Data

We may share aggregated, anonymized data that cannot identify you with researchers, educational institutions, and other third parties for analysis and research purposes.

5. Data Security

Security Measures

We implement comprehensive security measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication mechanisms
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Access controls and role-based permissions
• Data minimization and purpose limitation

Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You use the Service at your own risk.

Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, typically within 30 days.

6. Data Retention

We retain your information for the following periods:

• Account Data: Retained while your account is active and for 2 years after deactivation, unless required longer by law
• User Content (Photos): Retained as long as needed to provide the Service and for backup purposes. Deleted upon request.
• Usage Analytics: Retained for 24 months for analysis purposes
• Payment Records: Retained for 7 years for tax and legal compliance
• Support Communications: Retained for 3 years or as required by law

You may request deletion of your data at any time by contacting us. We will comply with deletion requests within 30 days, except where retention is required by law.

7. Your Privacy Rights

7.1 Right to Access

You have the right to request a copy of all personal data we hold about you.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements and exceptions.

7.4 Right to Restrict Processing

You may request that we limit how we use your information in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another service.

7.6 Right to Object

You may object to processing of your data for marketing or profiling purposes.

7.7 Right to Withdraw Consent

You may withdraw consent to data processing at any time by contacting us.

To exercise these rights, contact us at: privacy@studypace.app

8. Cookies & Tracking Technologies

8.1 Cookies on Our Website

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Analyze how you use our site
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track advertising effectiveness

8.3 Tracking Technologies in the App

The StudyPace app may use analytics SDKs (like Firebase, Sentry) to track crashes, errors, and usage patterns. These help us improve app stability and performance.

8.4 Opting Out

• Website: Manage cookies in your browser settings. Most browsers allow you to control or delete cookies.
• App: Disable tracking in your device settings under App Settings or Privacy
• Marketing: Unsubscribe from marketing emails using the link in each email

9. Third-Party Services

9.1 Third-Party Service Providers

We use the following third-party services to deliver StudyPace:

• Cloud Hosting: Amazon Web Services (AWS) for data storage and processing
• Analytics: Firebase Analytics, Sentry for crash reporting
• Payment Processing: Apple App Store and Google Play Store handle payments
• In-App Purchases: Adapty for subscription management
• Email Services: SendGrid or similar for transactional emails
• AI Services: OpenRouter API for AI processing

9.2 Your Data & Third Parties

These third-party services have their own privacy policies. We recommend reviewing them. We share only necessary information to enable their services.

9.3 External Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

Age Restrictions

StudyPace is intended for users age 13 and older. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will delete such information immediately.

Parental Consent

If you are between 13-18 years old, your parent or guardian should review this Privacy Policy with you. Parents who believe their child's information was collected without consent should contact us immediately.

COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations in other jurisdictions.

11. International Data Transfers

StudyPace is based in the United Kingdom, but our service may process data globally. By using StudyPace, you consent to the transfer of your information to countries other than your country of residence, which may have different data protection laws.

For EU/EEA users: We implement appropriate safeguards, including Standard Contractual Clauses and other mechanisms approved by regulatory authorities.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer/Privacy Team:
Email: privacy@studypace.app
Support: Visit our Support Page
Mailing Address: StudyPace Support
United Kingdom

Data Subject Rights Request

To exercise your data subject rights (access, rectification, erasure, etc.), please submit a request to privacy@studypace.app with "Data Subject Request" in the subject line.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or by posting a notice in the app. Your continued use of StudyPace after changes constitutes acceptance of the updated Privacy Policy.

Last Updated: August 3, 2026